This policy explains how Haylaz Brasserie collects and uses your personal information when you visit our website, book a table, make an enquiry or contact us. It also explains your rights under UK data protection law (the UK GDPR and the Data Protection Act 2018).
Who we are
Haylaz Brasserie, 153 Fortess Road, London NW5 2HR.
We are responsible for the personal information described in this policy. For any question about your data, email info@haylaz.uk or call 020 3601 1900.
The information we collect
When you make an enquiry. If you use the enquiry form on our private dining and events page, we collect the details you give us: your name, phone number, email address, event date and time, number of guests, type of event, estimated budget and any message you add.
When you contact us. If you call or email us, we keep the details you share, such as your name, contact details and what your message is about.
When you book a table. Online bookings are made through a third-party booking management system. When you book, you give your details (such as your name, contact details, booking date, party size and any notes) to that provider, which handles your booking on our behalf. See Bookings below.
When you visit our website. With your consent, we use cookies and similar technologies to understand how our website is used and to measure our advertising. This can include your IP address, device and browser type, the pages you visit and how you arrived on our site. See our Cookie Policy.
How we use your information, and why
What we do
Our legal basis
Manage your table booking, deposit and any changes
To fulfil our agreement with you (contract)
Reply to your enquiry and plan private dining or events
To take steps at your request before an agreement (contract), and our legitimate interest in responding to you
Answer calls, emails and questions
Our legitimate interest in running our restaurant and helping our guests
Understand how our website is used (Google Analytics)
Your consent
Measure and improve our advertising (Meta Pixel)
Your consent
Keep financial records, such as deposits
Legal obligation
We do not sell your personal information.
Bookings
Our table bookings are managed by a third-party booking management company, which handles your booking data under its own data protection obligations. When you book online, you are taken to that provider's booking page, and its own privacy policy also applies. Please check its website for details of how it handles your information. We may change our booking provider in the future, and this policy will be updated if we do.
Who we share your information with
We only share your information where needed to run our restaurant and website:
- Our booking management provider: to take and manage your booking.
- Google: Google Analytics, which tells us how our website is used. Google may also provide the fonts used on our website.
- Meta (Facebook): the Meta Pixel, which measures our advertising.
- Our website hosting and email providers: to run our website and deliver enquiry emails to us.
- Professional advisers and authorities: where we are legally required to.
Some of these providers may process data outside the UK. Where they do, they use legal safeguards approved under UK law, such as the UK's International Data Transfer Agreement or adequacy regulations.
How long we keep your information
- Enquiries and correspondence: up to 2 years after our last contact with you.
- Booking records: held by our booking provider in line with its own retention policy. Any booking details we hold ourselves are kept for up to 2 years.
- Financial records, such as deposits: up to 6 years, for accounting and tax purposes.
- Website analytics and advertising data: for the periods described in our Cookie Policy.
After these periods, we securely delete or anonymise your information.
Your rights
You have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information;
- ask us to restrict or stop using your information;
- object to us using your information on the basis of legitimate interests;
- ask for your information in a portable format;
- withdraw your consent at any time, for example by changing your cookie settings.
To use any of these rights, email info@haylaz.uk. We will reply within one month.
Complaints
If you are unhappy with how we have handled your information, please contact us first at info@haylaz.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.